M&SOM IS THE INFORMS JOURNAL FOR OPERATIONS MANAGEMENT

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Online Supplements & Data Sets


Supplements to papers that have been accepted but not yet published in print and posted at INFORMS PubsOnLine (in alphabetical order by first author) and published papers (in chronological order of publication):


Publications Not Yet Scheduled

The Coordination of Pricing and Scheduling Decisions
Zhi-Long Chen and Nicholas G. Hall
Click to download file

The Optimal Composition of Influenza Vaccines Subject to Random Production Yields
Soo-Haeng Cho
Click to download file

Managing Perishables with Substitution:  Inventory Issuance and Replenishment Heuristics
Borga Deniz, Itir Karaesmen, and Alan Scheller-Wolf
Click to download file

Global Facility Network Design with Transshipment and Responsive Pricing
Lingxiu Dong, Panos Kouvelis, and Ping Su
Click to download file

Transshipment of Inventories:  Dual Allocation vs. Transshipment Prices
Xiao Huang and Greys Sosic
Click to download file

Optimal Scheduling and Incentive Compatible Pricing for a Service System with Quality of Service Guarantees
Vernon N. Hsu, Susan H. Xu, and Boris Jukic
Click to download file

Customer-Driven vs. Retailer-Driven Search: Channel Performance and Implications
Li Jiang and Ravi Anupindi
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Buy Now, Match Later: The Impact of Posterior Price Matching on Profit with Strategic Consumers
Guoming Lai, Laurens G. Debo, and Katia Sycara
Click to download file

Dynamic Scheduling of Outpatient Appointments Under Patient No-Shows and Cancellations
Nan Liu, Serhan Ziya, and Vidyadhar Kulkarni
Click to download file

The Effect of Supply Reliability in a Retail Setting with Joint Marketing and Inventory Decisions
Shaoxuan Liu, Kut C. Sao, and Fuqiang Zhang
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Robust Controls for Network Revenue Management
Georgia Perakis and Guillaume Roels
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A Comparison of Traditional and Open-Access Appointment Scheduling Policies
Lawrence W. Robinson and Rachel R. Chen
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Fall 2009, Volume 11,  Number 4

Joining Longer Queues: Information Externalities in Queue Choice
Senthil Veeraraghavan and Laurens Debo
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Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns
Jeffrey D. Shulman, Anne T. Coughlan, and  R. Canan Savaskan
Click to download file

Inventory, Discounts, and the Timing Effect
Hyun-Soo Ahn, Mehmet Gumus, and Philip Kaminsky
Click to download file

The Consistent Vehicle Routing Problem
Chris Groer, Bruce Golden, and Edward Wasil
Click to download file

Managing Service Systems with an Offline Waiting Option and Customer Abandonment
Vasiliki Kostami and Amy Ward
Click to download file

Strategic Safety Stocks in Supply Chains with Evolving Forecasts
Tor Schoenmeyr and Stephen C. Graves
Click to download file

Priority Assignment Under Imperfect Information on Customer Type Identities
Nilay Argon and Serhan Ziya
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Going Bunkers: The Joint Route Selection and Refueling Problem
Omar Besbes and Sergei Savin
Click to download file



Summer 2009, Volume 11, Number 3

Optimal Scheduling and Incentive Compatible Pricing for a Service System with Quality of Service Guarantees
Vernon N. Hsu, Susan H. Xu, and Boris Jukic
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Real-Time Delay Estimation Based on Delay History
Rouba Ibrahim and Ward Whitt
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The Influence of Psychological Safety and Confidence in Knowledge on Employee Knowledge Sharing
Enno Siemsen, Aleda V. Roth, Sridhar Balasubramanian, and Gopesh Anand
Click to download file

Second Sourcing vs. Sole Sourcing with Capacity Investment and Asymmetric Information
Cuihong Li and Laurens G. Debo
Click to download file

Certification in the Indian Offshore IT Services Industry
Anandasivam Gopal and Guodong (Gordon) Gao
Click to download file

The Value of Component Commonality in a Dynamic Inventory System with Lead Times
Jing-Sheng Song and Yao Zhao
Click to download file

Demand-Supply Mismatches and Stock Market Reaction: Evidence from Excess Inventory Announcements
Kevin B. Hendricks and Vinod R. Singhal
Click to download file

Division of Labor in Medical Office Practices
Gregory Dobson, Edieal Pinker, and R. Lawrence Van Horn
Click to download file


Note—Pricing and Inventory Control for a Perishable Product
Yanzhi Li, Andrew Lim, and Brian Rodrigues
Click to download file


Spring 2009, Volume 11, Number 2


Impact of Supply Learning When Suppliers Are Unreliable
Brian Tomlin
Click to download file

Multiple Part-Type Production in Robotic Cells: Equivalence of Two Real-World Models
Milind Dawande, Michael Pinedo, and Chelliah Sriskandarajah
Click to download file

Note—Optimal Component Acquisition for a Single-Product, Single-Demand Assemble-to-Order Problem with Expediting
Ke Fu, Vernon N. Hsu, and Chung-Yee Lee
Click to download file

Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems
Itay Gurvich and Ward Whitt
Click to dowload file

Incentives for Quality Through Endogenous Routing
Lauren Xiaoyuan Lu, Jan A. Van Mieghem, and R. Canan Savaskan
Click to download file

ERP Competence-Building Mechanisms: An Exploratory Investigation of Configurations of ERP Adopters in the European and U.S. Manufacturing Sectors
Andrea Masini and Luk N. Van Wassenhove
Click to download file

Effects of Information Disclosure Under First- and Second-Price Auctions in a Supply Chain Setting
Ying-Ju Chen and Gustavo Vulcano
Click to download file

Dynamic Pricing and Inventory Control of Substitute Products
Lingxiu Dong, Panos Kouvelis, and Zhongjun Tian
Click to download file

Choice-Based Revenue Management: Data from a Major Hotel Chain
Tudor Bodea, Mark Ferguson, and Laurie Garrow
Click to download file

Optimal Backlogging Over an Infinite Horizon Under Time-Varying Convex Production and Inventory Costs
Archis Ghate and Robert L. Smith
Click to download file



Winter 2009, Volume 11, Number 1

A Stochastic Inventory Model with Trade Credit
Diwakar Gupta and Lei Wang
Click to download file

Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV)
Mor Armony, Erica Plambeck, and Sridhar Seshadri
Click to download file

A Pooling Analysis of Two Simultaneous Online Auctions
Damian R. Beil and Lawrence M. Wein
Click to download file

The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers
Shannon W. Anderson, L. Scott Baggett, and Sally K. Widener
Click to download file

Multimarket Facility Network Design with Offshoring Applications
Lauren Xiaoyuan Lu and Jan A. Van Mieghem
Click to download file

Long-Term Contracts Under the Threat of Supplier Default
Robert Swinney and Serguei Netessine
Click to download file

Using Imperfect Advance Demand Information in Production-Inventory Systems with Multiple Customer Classes
Jean-Philippe Gayon, Saif Benjaafar, and Francis de Véricourt
Click to download file

Managing an Assemble-to-Order System with Returns
Gregory A. DeCroix, Jing-Sheng Song, and Paul H. Zipkin
Click to download file

OM Practice—Balancing Risk and Efficiency at a Major Commercial Bank
Sunder Kekre, Nicola Secomandi, Erkut Sönmez, and Kenneth West
Click to download file

Second Sourcing vs. Sole Sourcing with Capacity Investment and Asymmetric Information
Cuihong Li and Laurens G. Debo
Click to download file


Fall 2008, Volume 10, Number 4

Inventory Service-Level Agreements as Coordination Mechanisms: The Effect of Review Periods
Elena Katok, Douglas Thomas, and Andrew Davis
Click to download PDF

Dual Sales Channel Management with Service Competition
Kay-Yut Chen, Murat Kaya, and Özalp Özer
Click to download PDF


Summer 2008, Volume 10, Number 3

Interday Forecasting and Intraday Updating of Call Center Arrivals
Haipeng Shen and Jianhua Z. Huang
Click to download PDF

Computing Virtual Nesting Controls for Network Revenue Management Under Customer Choice Behavior
Garrett van Ryzin and Gustavo Vulcano
Click to download PDF

Facility Location with Stochastic Demand and Constraints on Waiting Time
Opher Baron, Oded Berman, and Dmitry Krass
Click to download PDF

Simple Methods for Shift Scheduling in Multiskill Call Centers
Sandjai Bhulai, Ger Koole, and Auke Pot
Click to download PDF

Competitive Customization
Haim Mendelson and Ali K. Parlaktürk
Click to download PDF

How Improved Forecasts Can Degrade Decentralized Supply Chains
Julia Miyaoka and Warren H. Hausman
Click to download PDF

A Simple Staffing Method for Multiskill Call Centers
Auke Pot, Sandjai Bhulai, and Ger Koole
Click to download PDF

Pricing Promotional Products Under Upselling
Goker Aydin and Serhan Ziya
Click to download PDF

Learning by Doing in the Newsvendor Problem: A Laboratory Investigation of the Role of Experience and Feedback
Gary E. Bolton and Elena Katok
Click to download PDF


Spring 2008, Volume 10, Number 2

Mass Customization vs. Mass Production: Variety and Price Competition
Aydin Alptekinoglu and Charles J. Corbett
Click to download PDF

Dynamic Inventory Management with Learning About the Demand Distribution and Substitution Probability
Li Chen and Erica L. Plambeck
Click to download PDF

Strategic Inventory Placement in Supply Chains: Nonstationary Demand
Stephen C. Graves and Sean P. Willems
Click to download PDF

Note—Further Improvements on Base-Stock Approximations for Independent Stochastic Lead Times with Order Crossover
Lawrence W. Robinson and James R. Bradley
Click to download PDF


Winter 2008, Volume 10, Number 1

Data Set—Real-World Multiechelon Supply Chains Used for Inventory Optimization
Sean P. Willems
Click to download PDF

Maximum Profit Scheduling
Zhi-Long Chen and Nicholas G. Hall
Click to download PDF

Designing Optimal Preannounced Markdowns in the Presence of Rational Customers with Multiunit Demands
Wedad Elmaghraby, Altan Gülcü, and Pinar Keskinocak
Click to download PDF


Fall 2007, Volume 9, Number 4

Simple Models of Discrete Choice and Their Performance in Bandit Experiments
Noah Gans, George Knox, and Rachel Croson
Click to download PDF

Estimating Demand Uncertainty Using Judgmental Forecasts
Vishal Gauer, Saravanan Kesavan, Ananth Raman, and Marshall L. Fisher
Click to download PDF

In Search of the Bullwhip Effect
Gerard P. Cachon, Taylor Randall, and Glen M. Schmidt
Click to download Zip

An Empirical Study of System Improvement by Frontline Employees in Hospital Units
Anita L. Tucker
Click to download PDF

Store Manager Incentive Design and Retail Performance:  An Exploratory Investigation
Nicole DeHoratius
Click to download PDF

Examining the Influence of Operational Intellectual Capital on Capabilities and Performance
Larry J. Menor, M. Murat Kristal, and Eve D. Rosenzweig
Click to download PDF

Project Performance and the Enabling Role of Information Technology:  An Exploratory Study on the Role of Alignment
Indranil Bardhan, Vish V. Krishnan, and Shu Lin
Click to download PDF


Spring 2007, Volume 9, Number 2

Workforce Agility in Repair and Maintenance Environments
Seyed M. R. Iravani and Vijayalakshmi Krishnamurthy
Click to download PDF



Winter 2007, Volume 9, Number 1

Call-Routing Schemes for Call-Center Outsourcing
Noah Gans and Yong-Pin Zhou
Click to download PDF

Simple Relational Contracts to Motivate Capacity Investment: Price Only vs. Price and Quantity
Terry A. Taylor and Erica L. Plambeck
Click to download PDF


Fall 2006, Volume 8, Number 4

A Closed-Form Approximation for Serial Inventory Systems and Its Application to System Design
Kevin H. Shang and Jing-Sheng Song
Click to download PDF


Fall 2005, Volume 7, Number 4

A Staffing Algorithm for Call Centers with Skill-Based Routing
Rodney B. Wallace and Ward Whitt
Click to download PDF

Improved Base-Stock Approximations for Independent Stochastic Lead Times with Order Crossover
James R. Bradley and Lawrence W. Robinson
Click to download PDF

A Supply Chain Model with Reverse Information Exchange
Apurva Jain and Kamran Moinzadeh
Click to download PDF




Summer 2005, Volume 7, Number 3

Optimal Prices and Trade-in Rebates for Durable, Remanufacturable Products
Saibal Ray, Tamer Boyaci, and Necati Aras
Click to download PDF




Winter 2005, Volume 7, Number 1

Positive vs. Negative Externalities in Inventory Management: Implications for Supply Chain Design
Serguei Netessine and Fuqiang Zhang
Click to download PDF

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